Privacy Policy

01Who We Are

Invoidea Technologies Pvt. Ltd. is a global technology company providing:

• Website Design & Development
• Custom Software Development
• Mobile App Development
• AI & Machine Learning Solutions
• Healthcare Software Development
• SaaS Development
• Cloud Solutions
• UI/UX Design
• Digital Marketing & SEO
• IT Consulting

We serve businesses across India, the United Kingdom, the United States, Europe, Australia, Canada, the Middle East, and other international markets.

02 Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Personal Information

• Full Name
• Company Name
• Email Address
• Phone Number
• Job Title
• Country
• Billing Information
• Project Requirements
• Communication Preferences

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Referral URL
• Pages Visited
• Time Spent on Website
• Cookie Identifiers
• Analytics Data

Business Information

When discussing projects with us, we may receive:

• Business Documents
• Technical Specifications
• Design Files
• Project Assets
• Software Requirements
• API Documentation

Only information necessary for providing our services is collected.

03 How We Collect Information

We collect information when you:

• Fill out contact forms
• Request a quotation
• Book a consultation
• Contact us by email or phone
• Subscribe to newsletters
• Apply for careers
• Download resources
• Communicate through live chat
• Engage with our advertisements
• Visit our website

We also collect technical information automatically through cookies and analytics tools.

04 How We Use Your Information

We use your information to:

• Respond to enquiries
• Deliver requested services
• Develop software and applications
• Provide project support
• Manage client relationships
• Improve our website
• Improve our services
• Personalize user experience
• Conduct analytics
• Send marketing communications (with consent where required)
• Detect fraud and security incidents
• Comply with legal obligations

05 Legal Basis for Processing

Where required under applicable privacy laws, we process personal information under one or more of the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests

06 International Privacy & Regulatory Compliance

Invoidea is committed to complying with internationally recognized privacy and information security standards.

Where applicable, our services are designed to support compliance with:

• UK General Data Protection Regulation (UK GDPR)
• EU General Data Protection Regulation (EU GDPR)
• Data Protection Act 2018 (United Kingdom)
• HIPAA (Health Insurance Portability and Accountability Act – USA) for applicable healthcare projects
• California Consumer Privacy Act (CCPA), where applicable
• Australian Privacy Principles (APPs), where applicable
• Personal Information Protection and Electronic Documents Act (PIPEDA - Canada), where applicable
• Other applicable regional privacy laws governing our clients and users.

For healthcare software engagements, Invoidea develops solutions capable of supporting HIPAA-compliant environments where contractually agreed. Compliance obligations relating to the handling of Protected Health Information (PHI) are governed through appropriate agreements, including Business Associate Agreements (BAAs) where required.

Where Invoidea acts as a Data Processor, we process personal data solely in accordance with our client's documented instructions.

07 Data Security

We implement appropriate technical, organizational, and administrative safeguards including:

• SSL/TLS encryption
• Secure cloud infrastructure
• Access Controls
• Authentication Mechanisms
• Network Security
• Firewalls
• Regular Security Updates
• Data Encryption (where applicable)
• Role-Based Access Control
• Secure Development Practices

While we use commercially reasonable measures to protect information, no internet transmission or storage system can be guaranteed to be 100% secure.

08 Healthcare Information

For healthcare software projects, Invoidea may develop systems capable of processing health-related information.

Unless specifically agreed under written contractual obligations, Invoidea does not independently collect, own, or determine the purposes of processing Protected Health Information (PHI).

Where healthcare information is processed, it is handled solely under the client's instructions and in accordance with applicable contractual, legal, and regulatory requirements.

09 Artificial Intelligence (AI) Services

Invoidea develops Artificial Intelligence and Machine Learning solutions for businesses.

AI-generated outputs are intended to assist users and should not be considered legal, medical, financial, or professional advice.

Clients remain responsible for reviewing, validating, and approving all AI-generated outputs before relying upon them.

Where AI solutions process client data, such processing occurs only under the client's authorization and applicable contractual agreements.

10 Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve Website performance
• Remember user preferences
• Analyze Website traffic
• Measure advertising effectiveness
• Improve user experience

Third-party services may include:

• Google Analytics
• Google Ads
• Microsoft Clarity
• Meta Pixel
• LinkedIn Insight Tag

You may manage cookie preferences through your browser settings.

11 International Data Transfers

As we serve clients globally, personal information may be processed in countries outside your country of residence.

Where international transfers occur, we implement appropriate safeguards, including contractual protections and other legally recognized mechanisms, to ensure that personal information remains protected in accordance with applicable laws.

12 Sharing Your Information

We may share information with:

• Employees involved in project delivery
• Trusted technology partners
• Cloud hosting providers
• Payment processors
• Analytics providers
• Legal advisors
• Government authorities when legally required

13 Data Retention

We retain personal information only for as long as necessary to:

• Deliver requested Services
• Fulfil contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

When information is no longer required, it is securely deleted or anonymized.

14 Your Privacy Rights

Depending upon your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete personal information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with the relevant supervisory authority

Requests may be submitted to: support@invoidea.com

15 Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

16 Children's Privacy

Our Services are intended for businesses and individuals aged 18 years or older.

We do not knowingly collect personal information from children under 13 years of age (or the applicable age required under local law).

17 Marketing Communications

Where permitted by law, we may send promotional emails regarding our services.

You may unsubscribe at any time using the unsubscribe link provided in our emails or by contacting us.

18 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or industry practices.

Updated versions will be published on this page with the revised "Last Updated" date.